FAQ's

1. Do you deliver all over Saudi Arabia?

Yes, we deliver across KSA with reliable shipping services.

2. What payment methods do you accept?

We offer Cash on Delivery (COD) for all orders.

3. How long does delivery take?

Orders are usually delivered within 2 to 5 business days, depending on your location.

4. Can I return or exchange a product?

Yes, you can return or exchange a product within 7 days if it is unused and in its original packaging.

5. What should I do if I receive a damaged or wrong product?

Please contact us at souqalasr669@gmail.com within 24 hours of receiving your order for assistance.

6. Do you offer warranties on electrical appliances?

Yes, selected electrical appliances come with a manufacturer’s warranty. Please check the product details before purchasing.

7. How can I track my order?

Once your order is shipped, we will send you a tracking number via email or SMS.

8. Do you charge for delivery?

Shipping fees vary based on your location and order size. The exact cost will be shown at checkout.

9. Can I cancel my order after placing it?

You can cancel your order before it is shipped by contacting our support team.

10. How can I contact customer support?

You can email us at souqalasr669@gmail.com, and our team will assist you as soon as possible.